hubb

Privacy Policy

Last Updated: October 3, 2025

This Privacy Policy applies to your use of Hubb's services, including the Hubb mobile application for customers (the "App") and the Hubb Merchant Dashboard (the "Dashboard"), owned and operated by Hubb Rewards Private Limited ("Hubb", "we", "our", "us"). It describes how we collect, use, disclose, and protect information when you access and use the App or Dashboard.

This policy applies to both:

  • 1. Customers using the Hubb mobile application
  • 2. Merchants (and their authorized users) using the Hubb Merchant Dashboard

1. Applicability and Scope

This Privacy Policy applies to:

  • All customers using the Hubb mobile app to earn or redeem rewards.
  • All merchants, store managers, employees, or authorized representatives accessing or using the Hubb Merchant Dashboard.
  • Data collected through our mobile apps, web-based tools, and internal systems.

2. Information We Collect

We may collect the following categories of data:

a. Account & Identity Information

  • For Customers: Name, mobile number, email address, location permissions (if enabled)
  • For Merchants: Store name, address, GST number, authorized contact person name, email ID, phone number, login credentials

b. Transaction & Operational Data

  • Purchase history, rewards earned/redeemed
  • Dashboard usage activity and campaign performance
  • Uploaded images, business hours, holiday settings

c. Device & Technical Information

  • IP address, device ID, browser type, OS, screen resolution, session time, crash logs

d. Support & Communication

  • Queries raised via app or dashboard
  • Feedback and suggestions submitted

We may collect some of this data automatically via cookies, app permissions, or tracking tools to improve functionality and user experience.

3. How We Use Your Information

We use collected data to:

  • Provide secure access to your Hubb account (app or dashboard)
  • Enable reward earning and redemption
  • Show analytics and insights
  • Personalize your experience
  • Maintain security, troubleshoot, and improve our platform
  • Offer customer or merchant support

We do not use this information to target users with third-party advertisements, nor do we share individual usage data across customers and merchants.

4. How We Share Your Information

Your data may be shared only with:

  • Internal Hubb teams for service delivery, support, and analytics
  • Third-party service providers (e.g., payment processors, hosting services, analytics tools) bound by confidentiality
  • Government or legal authorities, if required by law

We do not sell or rent personal data.

5. Data Storage and Security

  • All data is stored securely on servers located in India.
  • Access is restricted using encryption, role-based controls, and audit trails.
  • Reasonable safeguards are in place to prevent unauthorized access or loss.

6. Your Rights and Controls

You may:

  • Update your account details via the app or dashboard
  • Request account deletion by contacting us
  • Request access to your data or ask questions about its usage

Note: Some operational data may be retained for legal, tax, or audit purposes.

7. Cookies and Tracking Tools

We may use cookies and analytics tools solely to:

  • Maintain secure sessions
  • Understand app/dashboard feature usage
  • Improve product performance and experience

You can disable cookies in your browser settings. Some features may not work properly if disabled.

8. Policy Changes

We may update this Privacy Policy periodically. All updates will be posted here with the latest revision date. Continued use of the App or Dashboard indicates acceptance of the updated policy.

9. Contact Us

For privacy-related concerns, access requests, or questions:

Data Protection Officer
Hubb Rewards Private Limited
Email: info@hubbrewards.com