Updated: 21 Dec, 2025
Hubb Merchant Dashboard & Onboarding Guide
Everything you need to understand the Hubb Merchant Dashboard, complete your store onboarding, and manage payments, offers, and payouts.
Section 1: What is the Merchant Dashboard
What is the Hubb Merchant Dashboard?
The Hubb Merchant Dashboard is your central place to track and manage all Hubb-related activity for your business.
The log in id is created after:
- The agreement between Hubb and your business is signed
- Required KYC / KYUC details are submitted and verified
Once your dashboard is active, you can use it to monitor how your business is performing on Hubb. Think of it as a post-CRM that shows only Hubb transactions, separate from your POS or other billing systems.
What you can do:
Understanding Access Levels
Hubb has two access levels, each designed for a specific purpose.
Brand-Level Access
Your primary dashboard for managing everything.
You can:
Store-Level Access
Created for store managers and staff.
Can see:
Cannot:
Section 2: Onboarding Process
Before You Start (Keep This Ready)
Store & Business Details
- Store name
- Store category
- Store address
- Store timings (open & close)
- Store contact number
- Short store description
Bank & Tax Details
- Bank name
- Account number
- IFSC code
- GST number (if applicable)
- GST rate (if applicable)
Login Details
- Store manager username
- Store manager password
Logging Into the Merchant Dashboard
Visit the Hubb Merchant Login page:
You will receive:
- Login ID
- Temporary password
Use these details to log in for the first time.
Step 2
Adding Your Store
After logging in:
- Go to My Stores
- Click Add Store
All details are filled in one single store setup screen, including:
- Store information
- Store manager username & password
- Bank details
- GST details
- Cashback / reward percentage
There are no multiple forms or redirects.
Step 3
Creating Store Manager Login
While adding your store, you will create:
- Username
- Password
- Confirm password
This login gives store-level access for day-to-day payment tracking.
Step 4
Adding Bank, GST & Rewards Details
In the same store setup screen, you will enter:
Bank Details
Used for payouts:
- Bank name
- Account number
- IFSC code
- Account holder name (optional)
GST Details (if applicable)
- GST number
- GST rate
Rewards Configuration
- Cashback / reward percentage offered to customers
This determines how customer rewards are calculated.
Step 5
Submit Your Store Images
Send your store logo and brand images via:
- Google Drive
- Email to info@hubbrewards.com
- Your account manager's WhatsApp
⚠️ Important: All images must be in HD quality.
What Happens Next?
Once all of this is done, we will verify your store within 24-48 hours and you will be live to get discovered on Hubb!
Section 3: Managing Your Business
My Stores View
With brand-level access, you'll see the My Stores screen. This view shows all your stores in one place.
From here, you can:
- View store-wise performance
- Compare transactions and payouts
- Track store status (Active / Pending)
- Add new stores under the same brand
Each store card displays:
- Store name and address
- Store status
- Total transactions
- Total transaction value
- Total payout
- Points redeemed
- Cashback percentage
This helps you quickly understand which stores are performing better on Hubb.
Updating Offers & Discounts
Each store card includes an Update Offer button.
Using this, brand managers can:
- Change cashback / reward percentage
- Run store-specific offers
- Adjust discounts based on store performance
This allows you to:
- Offer higher rewards at slower locations
- Test different offers across stores
- Control discounts without affecting all stores
Real-Time Transactions & Sales Tracking
When a customer makes a payment using Hubb:
- The transaction appears instantly
- Store staff can verify payment success immediately
- Sales data updates automatically
This removes the need for manual confirmation or reconciliation at the counter.
Understanding the Payouts Tab
The Payouts tab gives brand-level visibility into money Hubb sends to your business.
From this tab, you can see:
- Total transactions across stores
- Total points redeemed
- Total business payout amount
- Store-wise payout breakdown
- Store verification status
Payout Timeline
- Hubb processes payouts within 72 hours
- Payouts are sent to the bank account added during onboarding
- Status is visible directly on the dashboard
This ensures transparency and predictable cash flow.
Updating Your Password
For security reasons, all merchants must update their password.
Steps:
- Go to Update Password from the sidebar
- Enter current password
- Set a new password
- Save changes
This applies to both brand-level and store-level users.
Help
Frequently Asked Questions (FAQs)
The owner should use Brand-Level access, which provides visibility and control across all stores, offers, and payouts.
Store staff should use Store-Level access, which shows data for only one store, including real-time transactions and daily sales.
Yes. With Brand-Level access, you can add and manage multiple stores under the same brand.
Payouts are processed within 72 hours of eligible transactions.
Yes. All successful Hubb payments appear instantly on the dashboard.
No. Refunds are not supported on Hubb. Only completed and successful transactions are recorded.
Store detail updates are handled by the Hubb team. Please contact Hubb support or your account manager for any changes.
Yes, but for security reasons, bank account changes are handled only through Hubb support. Please reach out to your assigned account manager to request a change.
The cost of the rewards is borne by the brand, as per the agreement with Hubb.
Yes. You can export your transactions as a CSV file from the dashboard and upload it into your POS or accounting system if required.
No. The Hubb Merchant Dashboard is designed for non-technical users and is easy to use for store staff and owners.
Need Help?
If you face any issues during onboarding or while using the dashboard, please contact the Hubb support team through your onboarding point of contact.